Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times usually range between 4–14 business days depending on your location.

Do you ship Australia-wide?

Yes — we ship across all of Australia as well as selected international locations.

Do you offer free shipping?

Yes, we offer free shipping on all orders.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your delivery.

You can also track your order here: https://footyoutlet.com/apps/tracking

Jerseys & Sizing

Are the jerseys true to size?

Yes, our jerseys fit true to size for most customers. If you prefer a looser fit, we recommend sizing up.

Do you have a size guide?

Yes, please see the size guide below.

SIZE Sleeve Length Chest 1/2 Length Height
S 39 51 71 165-170
M 41 53 73 170-174
L 43 55 75 174-178
XL 45 57 77 178-182
2XL 47 59 79 182-186
3XL 49 61 81 186-190
4XL 51 63 83 190-194
5XL 53 65 85 194-198
6XL 55 67 87 198-202
7XL 57 69 91 202-206
Allow 1-3 cm difference in measurements.

Are these fan or player jerseys?

Our jerseys are supporter/fan versions designed for everyday wear and comfort.

Will sold out jerseys restock?

Popular jerseys may restock depending on availability. We recommend ordering quickly as stock can be limited.

Orders & Payments

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Is checkout secure?

Yes — all payments are processed securely through Stripe & Paypal's encrypted checkout system.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to update or cancel it. Contact us as soon as possible after placing your order.

Returns & Refunds

What is your return policy?

We accept returns for damaged or incorrect items. Please contact us within 7 days of delivery if there’s an issue with your order.

What if my item arrives damaged?

If your item arrives damaged or incorrect, contact us with photos and your order number and we’ll help resolve the issue quickly.

Do you offer refunds?

Refunds may be approved depending on the situation. Contact our support team for assistance.

Contact & Support

How do I contact support?

You can contact us anytime through our contact page or by emailing our support team.

How quickly do you respond?

We aim to respond to all enquiries within 48 hours.

Why Shop With Us?

  • 🇦🇺 Free Australia-wide Shipping
  • 🔒 Secure Checkout
  • 🏉 Latest 2026 NRL Jerseys
  • ⭐ Trusted by Footy Fans
  • 📦 Tracking Included On All Orders